Practice-first training with AI role-plays
This course contains the use of artificial intelligence. Specifically, short instructional videos are delivered using AI-generated avatars from scripts written by the course author, and the practice role-plays are powered by Udemy’s AI to support realistic rehearsal and reflection.
What you’ll learn
- Give clear, specific feedback using observable examples rather than generalisations or judgements..
- Receive feedback without becoming defensive, and extract useful signal even when the delivery is imperfect..
- Use a simple structure to prepare, open, explore, and close feedback conversations with intention..
- Practise realistic feedback scenarios in an AI role-play environment and reflect on what helped or hindered clarity..
- Adjust tone, questions, and responses in feedback conversations to maintain psychological safety..
- Create a simple 30-day feedback practice plan to build feedback into everyday work..
Course Content
- Welcome & How This Course Works –> 1 lecture • 2min.
- Why Feedback Is Hard, and Why It Matters –> 1 lecture • 2min.
- The Feedback Mindset –> 1 lecture • 2min.
- How Good Feedback Works (SBI as a Minimal Container) –> 1 lecture • 2min.
- Giving Difficult Feedback Without Losing Your Way –> 1 lecture • 2min.
- Feedback Practice: Build Confidence Through Repetition –> 2 lectures • 3min.
- Receiving Feedback Without Defensiveness –> 1 lecture • 1min.
- Role Play Lab: Receiving Feedback –> 2 lectures • 2min.
- Continuing Your Feedback Practice –> 1 lecture • 2min.
- Wrap-Up: Feedback as Ongoing Practice –> 1 lecture • 2min.
- Optional : Additional content to help your learning journey –> 4 lectures • 12min.
Requirements
This course contains the use of artificial intelligence. Specifically, short instructional videos are delivered using AI-generated avatars from scripts written by the course author, and the practice role-plays are powered by Udemy’s AI to support realistic rehearsal and reflection.
Most people know feedback matters. In real work conversations, it often lands badly, triggers defensiveness, or changes nothing.
One reason is that feedback is usually taught as something you give — with a focus on wording, structure, or confidence — while what it actually feels like to receive feedback is largely ignored. Yet receiving feedback calmly and usefully is just as important.
This course takes a practice-first approach. Instead of long lectures, you’ll work through short concept videos, AI-led role-plays, and guided reflection to practise both giving and receiving feedback in realistic workplace situations.
You’ll explore why feedback conversations are hard, learn a minimal structure to support clarity, and rehearse conversations that involve praise, constructive feedback, and receiving feedback without becoming defensive. You’ll also develop a simple habit loop so feedback becomes part of how you work, not a one-off event.
The aim isn’t to memorise scripts or force agreement. It’s to become steadier in the conversation — clearer about your intention when giving feedback, and more able to learn from feedback even when it’s delivered imperfectly.
The course is designed for repetition, reflection, and experimentation rather than one-time completion.
If you want to build confidence through practice rather than theory, this course is designed for you.