End-user Focused Training Covering Collections Operations, Customer Follow-ups, P2P Tracking, and Real-World AR Process
This course is designed to help you gain a practical, end-user level understanding of SAP FSCM Collections Management within an S/4HANA environment.
What you’ll learn
- Understand the End-to-End Collections Business Process.
- Handle Customer Interactions and Promise-to-Pay (P2P).
- Use Key End-User Functions in Real Scenarios.
- Build Practical Business Process Knowledge for Real Projects.
- Work Confidently with Collector Worklists.
- Understand Integration with Accounts Receivable (FI-AR).
Course Content
- Course Introduction –> 1 lecture • 15min.
- Collections Master Data Setup (End User Perspective) –> 2 lectures • 32min.
- Background Processing & Collector’s Worklist Preparation –> 2 lectures • 13min.
- Understanding Collections Strategy & Performing Daily End User Activities –> 9 lectures • 2hr 22min.
- Advanced Collections Scenarios (Bonus) –> 3 lectures • 25min.
Requirements
This course is designed to help you gain a practical, end-user level understanding of SAP FSCM Collections Management within an S/4HANA environment.
If you work in Accounts Receivable, finance operations, Order-to-Cash (O2C), collections or if you’re looking to enter the SAP functional space, this course will guide you through the real business processes used by collectors and AR teams on a day-to-day basis.
You’ll learn how Collections Management supports overdue receivables handling, customer follow-ups, and cash flow improvement. The course focuses on actual end-user activities, including working with collector worklists, reviewing overdue items, managing customer interactions, creating and tracking Promise-to-Pay (P2P), adding notes, and understanding how collection actions impact overall receivables.
Rather than technical configuration, this course emphasizes business execution and operational workflows. You’ll see how open items flow from Accounts Receivable into Collections Management, how priorities are determined, and how users interact with the system to drive recovery outcomes.
Through step-by-step demonstrations and real-world scenarios, you’ll build confidence to operate within FSCM Collections Management environments and understand how your daily activities connect to the broader financial process.
This course is ideal for SAP end users, AR professionals, beginners, and project team members who want a clear, structured view of collections business processes in S/4HANA.
All demonstrations are shown for educational purposes only. No SAP software, licenses, or proprietary materials are provided.
SAP® and related products are trademarks or registered trademarks of SAP SE. This is an independent training program and is not affiliated with or endorsed by SAP.