Step-by-Step Training to Process Airline Ticket Refunds in Amadeus GDS with Confidence| Amadeus GDS Auto & Manual Refund
Course Description
What you’ll learn
- Understand the refund process workflow in Amadeus GDS.
- Identify refundable vs non-refundable tickets.
- Process Auto Refunds correctly in Amadeus.
- Perform Manual Refunds when auto refund is not allowed.
- Read and interpret fare rules related to refunds.
- Handle partial, full, and unused ticket refunds.
- Avoid common refund mistakes that cause ADM or accounting issues.
- Verify refund status and ensure proper ticket closure.
- Apply best practices used by professional travel agents.
Course Content
- Introduction –> 7 lectures • 44min.
Requirements
Course Description
This course is a focused, practical guide to processing airline ticket refunds in Amadeus GDS, covering both Auto Refund and Manual Refund methods.
You will learn how to correctly identify refundable tickets, apply fare rules, and process refunds inside Amadeus without errors that lead to ADM, debit memos, or financial loss.
The course is designed with real-world scenarios used by travel agencies, helping you understand when to use Auto Refund and when Manual Refund is required. All commands and workflows are explained step by step, making it suitable for beginners as well as working agents who want to improve accuracy and speed.
By the end of the course, you will be able to confidently handle refunds for domestic and international tickets using Amadeus GDS.
What Students Will Learn
By completing this course, students will be able to:
- Understand the refund process workflow in Amadeus GDS
- Identify refundable vs non-refundable tickets
- Process Auto Refunds correctly in Amadeus
- Perform Manual Refunds when auto refund is not allowed
- Read and interpret fare rules related to refunds
- Handle partial, full, and unused ticket refunds
- Avoid common refund mistakes that cause ADM or accounting issues
- Verify refund status and ensure proper ticket closure
- Apply best practices used by professional travel agents
Requirements
- Basic understanding of Amadeus GDS commands
- Familiarity with PNR and ticket display
- No prior refund experience required
- Amadeus training or agency experience is a plus (but not mandatory)
Who This Course Is For
This course is ideal for:
- Travel agency staff and ticketing agents
- Aviation and tourism students
- Beginner Amadeus users who want refund expertise
- Experienced agents looking to reduce refund errors
- Call center and airline support staff
- Anyone working in air ticketing and reservations