MS model, Factors and Value propositions, Pricing models, Phases and Key success factors.
In the telecommunications and IT sectors, the term Managed Services refers to a strategy where a company outsources certain aspects of its daily technology operations to a third party, typically known as a Managed Service Provider (MSP).
What you’ll learn
- Managed Services Model.
- Factors and Value Propositions.
- Managed Services Model Phases.
- Pricing Models and Financial Impact.
- Key Success Factors.
Course Content
- Managed Services Model –> 1 lecture • 6min.
- Factors and Value Propositions –> 1 lecture • 5min.
- Pricing Models and Financial Impact –> 2 lectures • 9min.
- Managed Services Model Phases –> 3 lectures • 21min.
- Key Success Factors –> 1 lecture • 11min.
- Assumptions, Exclusions and Lessons Learned –> 1 lecture • 10min.
- Summary –> 1 lecture • 3min.
Requirements
In the telecommunications and IT sectors, the term Managed Services refers to a strategy where a company outsources certain aspects of its daily technology operations to a third party, typically known as a Managed Service Provider (MSP).
Managed services contracts are partnerships between Managed Service Providers (MSPs) and operators, where the MSP assumes the responsibilities of operating, maintaining, designing, and managing the customer’s network’s daily operations.
In this model, the customer is the entity that owns or has direct oversight of the managed entity or system, while the managed services provider (MSP) is the service provider delivering the managed services. The customer and the MSP are bound by a service level agreement (SLA), which stipulates the performance and quality metrics of their relationship.
The training aims to teach the definition, structure, factors, and value propositions of the managed services model, which enhances customer satisfaction and provides efficiency and effectiveness in operations. It also covers the due diligence, pricing models, financial impact, project phases (strategy & design, transition, stabilization, transformation, continuous improvement, and closure), and key success factors. Additionally, transformation solutions are briefly introduced.
The training is designed for all managers and employees working at operational and tactical levels in the operations departments of companies in the telecommunications and IT sectors, all managers and key role employees working in technical units of companies in these sectors, and entrepreneurs and employees who want to gain knowledge about the managed services model.