Master the Skills to Create Unforgettable Customer Experiences and Build Lasting Loyalty
Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.
What you’ll learn
- How to consistently deliver excellent customer service that drives business success.
- The five common reasons customer service fails and how to prevent these mistakes in your own interactions.
- Proven techniques for making a powerful and lasting first impression with customers.
- The essential components of a professional appearance and how to present yourself confidently in customer-facing roles.
- Effective strategies for greeting customers in a way that sets the tone for a positive experience.
- How to handle customer complaints constructively, turning challenges into opportunities for loyalty.
- Key attitudes and actions that make customers feel valued and appreciated, ensuring they return.
- How to manage difficult face-to-face customer interactions with professionalism and poise.
- Techniques for handling customer complaints over the phone, ensuring clear and empathetic communication.
- How to build and maintain strong customer relationships, converting satisfied customers into loyal advocates.
- The importance of housekeeping standards in maintaining a professional, safe, and productive environment for customers.
Course Content
- Good Customer Service –> 1 lecture • 8min.
- Customer Service Policies –> 1 lecture • 6min.
- Customer Loyalty –> 1 lecture • 9min.
- First Impression –> 1 lecture • 5min.
- Personal Appearance –> 1 lecture • 8min.
- Greeting Customers –> 1 lecture • 6min.
- Housekeeping Standards –> 1 lecture • 7min.
- Customer Complaints –> 1 lecture • 7min.
- Dealing with Customers: Attitudes and Actions –> 1 lecture • 6min.
- Dealing with Customers: Face-to-Face –> 1 lecture • 7min.
- Dealing with Customers: On the Phone –> 1 lecture • 7min.
- Customer Relationships –> 1 lecture • 7min.
Requirements
Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.
Regardless of the nature of your company’s business, it is important to adopt the right strategies to better the quality of customer service. FUEL’s Interact with Customers 12 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer’s requirements are met.
The topics covered in this course encompass the below modules, and will give you a solid introduction to some of the most often overlooked, and misunderstood sections of customer service training.
MODULE 1: Good Customer Service
MODULE 2: Customer Service Policies
MODULE 3: Customer Loyalty
MODULE 4: First Impression
MODULE 5: Personal Appearance
MODULE 6: Greeting Customers
MODULE 7: Housekeeping Standards
MODULE 8: Customer Complaints
MODULE 9: Dealing with Customers: Attitudes and Actions
MODULE 10: Dealing with Customers: Face-to-Face
MODULE 11: Dealing with Customers: On the Phone
MODULE 12: Customer Relations
Quizzes after each module recap the central concepts explained in each of the lectures and assists in retaining the central message