Sales & Customer Service skills

Reatil/Sales environment

This course will help you understand how to navigate a sale using the buying cycle. How to overcome objections and deal with first impressions. This course can help you understand how to lead a sale, progress in your current retail role and understand great customer service. Learn how to exceed the customers expectations, use the correct terminology and build a sale.

What you’ll learn

  • Retail sales.
  • Analysing a sale.
  • Buying cycle knowledge.
  • Impressions.
  • exceeding customer expectations.
  • Maintaining a sale.
  • strengths and weaknesses.
  • SDI training.

Course Content

  • Course One.

Sales & Customer Service skills

Requirements

  • No.
Description

This course will help you understand how to navigate a sale using the buying cycle. How to overcome objections and deal with first impressions. This course can help you understand how to lead a sale, progress in your current retail role and understand great customer service. Learn how to exceed the customers expectations, use the correct terminology and build a sale.

Who this course is for:
  • Retail or sales students/associates
  • Customer service
  • Sales
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