How to Build Trustworthy AI Experiences
AI is everywhere — but truly usable AI is rare. Most AI features confuse users, overpromise, or break trust. That’s why designing AI isn’t just about technology — it’s about clarity, transparency, and experience design.
What you’ll learn
- User experience designer.
- UX Designer.
- Product designer.
- UI Designer.
- Product manager.
- UI Engineer.
Course Content
- Welcome & Mindset –> 2 lectures • 13min.
- Foundations for designers –> 1 lecture • 7min.
- Designing for clarity & explainability –> 2 lectures • 16min.
- Trust, safety & human like design –> 2 lectures • 12min.
- The Strategic Role of UX in AI –> 1 lecture • 7min.
- Wrap Up –> 1 lecture • 4min.
Requirements
AI is everywhere — but truly usable AI is rare. Most AI features confuse users, overpromise, or break trust. That’s why designing AI isn’t just about technology — it’s about clarity, transparency, and experience design.
In this course, you’ll learn how to design AI experiences that people actually want to use. We’ll break down what makes AI usable, trustworthy, and valuable — and give you the frameworks and practical tools to make it happen in your own projects.
You don’t need to be an AI expert. This course is designed for UX designers, product designers, product managers, and engineers who want to build AI into their products the right way — focused on usability, not just novelty.
What you’ll learn:
- The foundations of AI usability and why mental models matter
- How to design clear and useful AI experiences that reduce friction
- Ways to build trust and transparency into AI products
- Common UX mistakes that break trust in AI — and how to avoid them
- Practical frameworks, checklists, and guardrails for AI design
- How to apply UX strategy to AI in real-world B2B and consumer products
Why take this course?
- Practical, not theoretical: Based on real-world experience designing AI products in global organisations
- Clear frameworks you can use immediately: No fluff, just tools and guidance
- Accessible to non-experts: No coding or technical AI knowledge required
By the end of this course, you’ll have the confidence and skills to design AI experiences that people can understand, trust, and use — setting you apart as someone who can bridge the gap between powerful technology and human-centered design.
Let’s make AI usable, together.