Innovating IT Services with Design Thinking: Fundamentals, Techniques and Case Studies
Welcome to Design Thinking for IT Services Excellence, a comprehensive program designed to empower participants with innovative problem-solving skills and a human-centered approach to addressing complex challenges. This course is divided into four engaging parts, each crafted to build your understanding and application of design thinking in real-world contexts.
What you’ll learn
- Understanding concepts of design thinking, problem, opportunity, innovation, functionality, quality, product, service and value..
- Understanding the main steps of design thinking.
- Understanding and applying important techniques to overcome problems and create innovative sloutions.
- Applying design thinking in the context of innovative products such as Notion, DropBox, GitHub, MongoDB and Low-code System.
Course Content
- An Overview of Design Thinking –> 9 lectures • 34min.
- Empathise –> 6 lectures • 23min.
- Define –> 1 lecture • 3min.
- Ideate –> 6 lectures • 15min.
- Prototype –> 1 lecture • 6min.
- Test –> 7 lectures • 25min.
- Important Skills for Design Thinking –> 2 lectures • 8min.
- Case Study: MongoDB –> 6 lectures • 7min.
- Case Study: Notion –> 6 lectures • 13min.
- Case Study: DropBox –> 6 lectures • 8min.
- Case Study: GitHub –> 6 lectures • 8min.
- Case Study: Low-code System –> 6 lectures • 7min.
- Conclusion –> 1 lecture • 1min.
Requirements
Welcome to Design Thinking for IT Services Excellence, a comprehensive program designed to empower participants with innovative problem-solving skills and a human-centered approach to addressing complex challenges. This course is divided into four engaging parts, each crafted to build your understanding and application of design thinking in real-world contexts.
In the first part, you will gain a foundational understanding of design thinking, exploring key concepts such as problems, opportunities, innovation, products, services, functionalities, quality, value, and the overarching philosophy of design thinking. This section establishes a solid theoretical base for practical applications.
The second part delves into the design thinking process, guiding you through its stages and techniques. You’ll learn how to empathize, define problems, ideate, prototype, and test solutions, using proven methodologies that foster creativity and efficiency.
In the third part, we focus on the essential skills required for success. You’ll develop soft skills, including collaboration and communication, alongside technical skills such as research methods and gaining expertise in your knowledge domain. These skills ensure that you are equipped to work effectively in diverse environments.
Finally, the fourth part features six case studies from leading solutions like MongoDB, Notion, Low-code Systems, GitHub, and DropBox. These examples showcase how design thinking drives innovation in technology and service industries, helping you apply what you’ve learned to real-world problems.
Join us to become a master of design thinking and unlock your potential for innovation!