Master patient access, medical billing, claims, denials, AR, compliance, KPIs & AI-driven RCM strategy
Revenue cycle management (RCM) is not just billing – it’s the financial system that converts clinical care into cash and determines whether healthcare organizations remain solvent, compliant, and competitive.
What you’ll learn
- Master the full healthcare revenue cycle, from scheduling to collections..
- Calculate reimbursement and analyze KPIs to improve financial results..
- Identify and prevent common denials using proven RCM strategies..
- Understand how AI and automation are transforming revenue cycle jobs..
Course Content
- Introduction –> 2 lectures • 10min.
- Front End Revenue Cycle: Access, Eligibility, and Denial Prevention –> 6 lectures • 1hr 38min.
- Revenue Cycle: Mid-Cycle –> 4 lectures • 30min.
- Back-End Revenue Cycle: Cash Realization & Accounts Receivable Strategy –> 4 lectures • 1hr.
- Compliance, Audit Risk, and the Regulatory Landscape –> 1 lecture • 20min.
- Bonus Lecture –> 1 lecture • 1min.
Requirements
Revenue cycle management (RCM) is not just billing – it’s the financial system that converts clinical care into cash and determines whether healthcare organizations remain solvent, compliant, and competitive.
As the healthcare industry faces margin pressure, consolidation, complex payer rules, and the implementation of artificial intelligence (AI) and automation, healthcare professionals need to understand how the entire revenue cycle works.
What We’ll Cover:
Modern Revenue Cycle Management: End-to-End Systems, Strategy, and Financial Impact was designed to provide an engaging, comprehensive, real-world view of how revenue flows through healthcare organizations, from the first patient interaction through final payment.
You’ll learn how to:
- Understand the healthcare revenue cycle as an integrated end-to-end system
- Explain how front-end processes such as scheduling, eligibility, and authorization impact reimbursement
- Understand the role of documentation, coding, and charge capture in revenue integrity
- Describe how claims, denials, and payer behavior affect cash flow
- Calculate and interpret key RCM performance metrics (KPIs) such as Days in AR, denial rates, and more
- Recognize compliance and regulatory risks across the revenue cycle
- Understand how automation and AI are changing RCM operations
About the Instructor:
The course is taught by Lindsay Bennett, MBA, MPH, a U.S. healthcare executive who has served as a CFO, COO, and a Vice President of Revenue Cycle & HIM for multi-state healthcare organizations and consulting firms. Lindsay has developed coursework for accredited MBA healthcare finance programs, written healthcare finance college textbooks, been a speaker at major industry conferences, a guest on healthcare podcasts, and spent over 20 years leading revenue cycle, financial planning and analysis (FP&A), and operations across hospitals, hospices, physician practices, and large health systems.
Who it’s for:
This course is designed to help healthcare professionals (RCM, clinical, finance) understand how revenue cycle decisions translate into financial outcomes, compliance risk, and operational performance. This is done through the lens of how the field is evolving with technology.
This course provides a foundation for long-term relevance and career growth.
What makes this course unique:
- Executive-level instructor
- Strategic perspective: learn how billing connects to compliance, finance, operations, and future technology
- Future-focused content: see how AI and automation are changing workflows
- Broader coverage: this course covers hospital, hospice, home health, physician group, and health system settings
This course will give you both big picture and tactical exposure to how revenue cycle management works in the real world.