KPI system design | performance metrics | success indicators | HR analytics | employee evaluation | performance tracking
Struggling to measure what really matters in your company?
What you’ll learn
- Understand the fundamentals of Key Performance Indicators (KPIs) and their role in business strategy.
- Identify and define critical success factors (KSFs) for any role or department.
- Distinguish between output metrics and performance indicators, including leading and lagging KPIs.
- Avoid common measurement traps and design KPIs that actually drive results.
- Learn how to structure and run a KPI development workshop in your company.
- Apply visual tools and performance dashboards to present KPIs clearly to teams, managers, and executives.
- Understand how to align KPIs with different levels of reporting and management oversight.
- Discover agile approaches (SCRUM, Kanban) to implement and continuously refine KPIs.
- Unpack common myths about KPIs that undermine performance tracking.
- Master performance presentation techniques using Stephen Few’s data visualization principles.
- Build buy-in for KPI systems among staff and leadership using proven influence frameworks.
- Receive practical templates, real-life case studies, and ready-to-use examples from various industries.
Course Content
- KPI Fundamentals and Business Alignment –> 2 lectures • 1hr.
- Internal Buy-in and Change Management –> 1 lecture • 26min.
- KPI System Design and Measurement –> 2 lectures • 46min.
- KPI Visualization and Monitoring –> 2 lectures • 39min.
- KPI Myths and Misconceptions –> 1 lecture • 18min.
Requirements
Struggling to measure what really matters in your company?
Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.
In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.
By the end, you’ll know how to:
- Identify critical success factors (CSFs)
- Differentiate between vanity and actionable metrics
- Design clear, business-aligned KPIs
- Visualize data in ways that support leadership decisions
- Avoid the most dangerous myths about KPIs
What’s inside the course:
Class 1: What are Key Performance Indicators (KPIs)
- Four types of indicators
- Characteristics of effective KPIs
- Linking KPIs with strategy
- Past, present, and future-oriented metrics
- The 10-80-10 rule
- Understanding critical success factors
Class 2: Finding Critical Success Factors (CSFs)
- KPI systems in real companies
- Four-stage development process
- Two-day workshop structure
- Impact mapping case: airline example
Class 3: Selling KPI Changes to Stakeholders
- Productivity laws
- Emotional drivers in KPI adoption
- Preparing elevator pitches and proposals
- John Kotter’s 8 steps to change
Class 4: Designing KPIs
- Common traps
- Metric formulation
- Cost-benefit evaluation of metrics
- Reformulation and categorization exercises
Class 5: Defining Performance Indicators
- From CSFs to KPIs
- KPI calculation
- Practice with real-world metrics
Class 6: KPI Visualization and Tracking
- Using Stephen Few’s best practices
- Reporting hierarchies
- Leveraging available tools
Class 7: Agile Implementation of KPI Systems
- Three-step method
- Seven foundational building blocks
- Agile tools like Scrum and Kanban
Class 8: Myths That Sabotage Performance Measurement
- Debunking common KPI misconceptions
- Misuse of KPIs in compensation systems
- Financial vs non-financial KPIs
Why this course:
- Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals
- Get ready-made templates and tools
- Join an expert-led chat community
- Earn a certificate with global recognition
This is your chance to master performance management and become a data-driven decision-maker.
Act now — your seat in this course could be the start of a new level in your career. Enroll today.