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Interact with Customers

Master the Skills to Create Unforgettable Customer Experiences and Build Lasting Loyalty

Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.

What you’ll learn

Course Content

Requirements

Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations.

Regardless of the nature of your company’s business, it is important to adopt the right strategies to better the quality of customer service. FUEL’s Interact with Customers 12 training modules provide the skills to ensure customer satisfaction with a product or service before, during and after the customer’s requirements are met.

 

The topics covered in this course encompass the below modules, and will give you a solid introduction to some of the most often overlooked, and misunderstood sections of customer service training.

 

MODULE 1: Good Customer Service

MODULE 2: Customer Service Policies

MODULE 3: Customer Loyalty

MODULE 4: First Impression

MODULE 5: Personal Appearance

MODULE 6: Greeting Customers

MODULE 7: Housekeeping Standards

MODULE 8: Customer Complaints

MODULE 9: Dealing with Customers: Attitudes and Actions

MODULE 10: Dealing with Customers: Face-to-Face

MODULE 11: Dealing with Customers: On the Phone

MODULE 12: Customer Relations

 

Quizzes after each module recap the central concepts explained in each of the lectures and assists in retaining the central message