How to Communicate Effectively Through Disagreement and Improve Decision-Making
Master Workplace Communication: Professional Discussion Skills Course
What you’ll learn
- Establish psychological safety for open and honest debate.
- Apply active listening and empathy techniques during discussions.
- Construct logical, evidence-based arguments.
- Manage emotions effectively during heated debates.
- Facilitate productive group discussions.
- Build consensus whilst respecting diverse viewpoints.
- Use feedback mechanisms for continuous improvement.
Course Content
- Introduction –> 2 lectures • 3min.
- What Makes a Debate Constructive? –> 2 lectures • 6min.
- Psychological Safety for Constructive Debates –> 7 lectures • 16min.
- Active Listening and Empathy –> 15 lectures • 47min.
- Constructing Logical Arguments –> 14 lectures • 52min.
- Managing Emotions in Debates –> 16 lectures • 52min.
- Facilitating Productive Debates –> 16 lectures • 58min.
- Decision-Making and Consensus Building –> 13 lectures • 48min.
- Continuous Improvement Through Feedback –> 13 lectures • 49min.
- Course Integration and Synthesis –> 3 lectures • 7min.
Requirements
Master Workplace Communication: Professional Discussion Skills Course
This professional development course equips you with essential communication skills to turn challenging workplace conversations into collaborative problem-solving opportunities. Learn to navigate difficult discussions, influence without authority, and drive better decision-making through effective dialogue techniques.
7 Progressive Learning Modules:
1. Foundations – establishing psychological safety and creating the right environment
2. Active Listening and Empathy – core skills for understanding different perspectives
3. Logical Arguments – constructing evidence-based, persuasive cases
4. Emotional Management – handling heated discussions professionally
5. Facilitation – guiding productive group debates
6. Decision-Making – building consensus and moving forward
7. Continuous Improvement – feedback and skill development
This course is ideal if you:
- Feel frustrated by unproductive meetings that go nowhere
- Struggle to get your ideas heard in group discussions
- Avoid difficult conversations or workplace conflict
- Want to facilitate better team discussions
- Need to influence colleagues and stakeholders effectively
- Are preparing for leadership or management roles
- Work across departments and need stronger collaboration skills
- Want to improve your professional presence and impact
Key Benefits:
- Improved meeting effectiveness and team dynamics
- Enhanced leadership and influence skills
- Better conflict resolution abilities
- Stronger stakeholder management
- Increased confidence in challenging conversations
Suitable for professionals at all career levels, from graduates to senior managers. These communication techniques work in any industry and can be adapted for remote, hybrid, or in-person work environments.
These skills also enhance personal relationships and community involvement outside the workplace.