Handle conflict with confidence | Learn to listen, reframe & influence without damaging trust in tough conversations
This course contains the use of Artificial Intelligence.
What you’ll learn
- Apply conflict management skills for leaders to transform disagreements into collaboration and innovation.
- Stay calm and composed under pressure using proven business communication and stress management techniques.
- Use listening and reframing tools to reduce escalation and build trust in difficult conversations.
- Influence others when facts alone don’t persuade by leveraging storytelling, persuasion, and values-based communication.
- Build credibility in performance conversations through coaching-focused leadership communication skills.
- Strengthen relationships and psychological safety with consistent, trust-building dialogue.
- Develop resilience and a growth mindset in conflict situations, preparing for future workplace challenges.
Course Content
- Why Disagreement Matters at Work –> 5 lectures • 16min.
- Staying Grounded Under Pressure –> 5 lectures • 23min.
- Influence Beyond Facts –> 4 lectures • 20min.
- Building Trust in Disagreement –> 4 lectures • 23min.
- Future-Ready Communication –> 3 lectures • 16min.
Requirements
This course contains the use of Artificial Intelligence.
Clear, confident communication is the skill that separates managers who struggle from leaders who inspire. Communicating Through Disagreement gives you a research-based, practical system for handling conflict at work without damaging trust or credibility.
By enrolling, you will learn how to:
- Stay calm and composed in tense conversations without losing influence
- Recognize the difference between destructive conflict and productive disagreement
- Use body language signals to project confidence and reduce escalation
- Apply the One-Minute Listening Reset to quickly de-escalate heated moments
- Turn debates into opportunities for collaboration and innovation
- Influence decisions when facts alone don’t persuade by appealing to values and trust
- Build credibility and psychological safety during performance conversations
- Strengthen team relationships by coaching instead of arguing
- Develop resilience and adaptability for future workplace challenges
- Create an actionable plan to apply conflict communication skills immediately
Each section of this course includes practical frameworks, quick win tools, downloadable resources, and quizzes to reinforce learning.
If you are ready to upgrade how you handle disagreement and build your reputation as a trusted leader, enroll now and start practicing the tools that will serve you for the rest of your career.
This course contains promotional materials.