Advanced IT Troubleshooting for Helpdesk Support Technicians

Learn some of the less common IT troubleshooting techniques for Windows computers

Over this course, you’ll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

What you’ll learn

  • How to resolve issues with Device Manager.
  • How to resolve issues with Windows Update.
  • How UAC works and some of the problems it can cause.
  • User profile and uninstall fixes for the Windows Registry.
  • Advanced network troubleshooting techniques.

Course Content

  • Introduction.
  • Device Manager Common Issues.
  • Windows Update Common Issues.
  • User Account Control (UAC) Common Issues.
  • Network Connectivity.
  • Windows Registry.

Advanced IT Troubleshooting for Helpdesk Support Technicians

Requirements

  • To have some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians.
Description

Over this course, you’ll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

 

Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry

 

Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

Who this course is for:
  • IT Helpdesk and Support Technicians
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