Incident Management in IT

Incident and problem management

This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.

What you’ll learn

  • Students will learn how to manage incidents in IT.

Course Content

  • Introduction.
  • Incident management Best practices.

Incident Management in IT

Requirements

  • It would be good to have some background in IT help desk.
Description

This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.

Who this course is for:
  • Anyone who wants to learn how to manage incident management in IT
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