How to unlock your Netflix account?

Can you not start Netflix anymore? There may be several explanations and they are not all obvious to target. We’ve listed the most common ones and we’ll explain how to unlock your account.

Want to watch the latest fashionable series? Binge-watcher the three seasons that a colleague recommended you? Yes, but now, after entering your credentials, you can not access the Netflix platform!

Do not panic. If you just can not log in to your account, you can reset your password from this page.

Check your subscription

If despite this check, the Netflix catalog remains closed to you, there may be several causes. The most common is the lack of subscription: have you thought to pay your last monthly payment? Has your card expired? To find out, go to your account from this address and verify that the bank details entered are still valid.

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Netflix prohibits multiple shares

Another common reason: Netflix allows account sharing but beware, it is limited. If you exceed the limit of simultaneous uses, besides the messages that you will see on your screens, you can meet a prohibition of access. In this case, go to this page to disconnect all devices that use Netflix with your credentials. Then re-identify yourself on each device (smartphone, tablet, connected TV, Chromecast.

Simply a cache defect

On your smartphone or tablet, if you are unable to launch the Netflix application, you can start by clearing the cache of it. Or simply uninstall and reinstall the app.

Finally, and despite all these manipulations, you still can not unlock your Netflix account, you can join the support platform from this page. At the bottom of the page, you can then choose between contact Netflix by phone (between 10:00 and 16:00, in French) or by chat.

After clicking on ”  Start live chat “, select ”  What problem do you encounter?  And fill in the field to describe your problem. You will then be put in touch with a support person, more or less quickly depending on their availability.