How to avoid Raising operator Tariffs

In a message posted on its website, UFC-Que Choisir attacked Bouygues Telecom, SFR and Free Mobile. In cause a rise in the rates applied by them to their customers. “If they are not careful, the subscribers concerned could discover bad surprises on their next bills. There are nevertheless solutions to limit the case,” said the consumer protection association.

In detail, it is particularly defending subscribers Bouygues having subscribed some Bbox plans, which will soon see their subscription increase of 3 euros per month. Same situation for subscribers of some SFR mobile plans and its low-cost brand Red, which will see their monthly bill increase by 2 euros.

“As for Free Mobile, if it does not increase strictly speaking its packages, it reviews up rates of calls made to many foreign destinations, not just a little!”, Says the association, which says that from 1 March, subscribers to the package to 2 euros will see calls to 96 destinations pass the single rate of 1.35 euro per minute.

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No recourse possible for Free subscribers

“The subscribers concerned by these tariff increases may well be moved, rightly, these practices they deem unfair, the law is on the side of the operators: Bouygues, SFR, and Free are entitled to increase their prices as they are good on condition of notifying their customers in writing at least one month before the entry into force of the rise “, however, recognizes the association, before delivering some tips on ways to avoid seeing his bill climb .

“Bouygues Telecom and SFR leave subscribers who wish it the opportunity to refuse the increase, provided they do so within 4 months of the date of the change, all they have to do is go to their online customer area”, explains the UFC-Que Choisir, which still alerts the limits of this method, many subscribers have indeed failed to connect to the page allowing them to validate the refusal.

If opposition to rate increases is possible at Bouygues Telecom and SFR, this is not the case at Free Mobile, which does not offer the possibility to refuse increases, “but none the less respects the law in to the extent that its offers without commitment allow subscribers to terminate their contract ‘no charge’, as required by Article L. 224-33 of the Consumer Code, “says the association. And regretting that “These rate increases are not a first. For operators, this is a good way to increase their revenues without running away from too many customers.No doubt, given the competition currently prevailing in the field of telecoms, that this trend will continue “.